Support

How can we help?

Answers to common questions about the beta, signals, Keys and your account.

Beta access

I requested beta access. What happens next?

You'll get a confirmation email right away. We're inviting people in small waves on iOS and Android. When your spot opens, we'll email you with instructions to install SIREN.

I didn't get a confirmation email.

Check your spam or promotions folder for a message from support@trysirenapp.com. If it isn't there, request access again with the same address, or email us and we'll check the list for you.

How do I get off the waitlist?

Reply to any beta email, or write to support@trysirenapp.com, and we'll remove your address.

Signals

Why is my feed empty?

Signals are local. If nobody near you has broadcast recently, there may be nothing to show yet. Also check that SIREN has location access: on iOS, Settings → SIREN → Location → While Using the App; on Android, Settings → Apps → SIREN → Permissions → Location.

How long does a signal last?

Signals decay over time unless people engage with them. A new signal with no engagement usually lasts 12–24 hours. Signals people React to, Stack on or Clone become AMPLIFIED and can last much longer.

My signal disappeared. Where did it go?

When a signal decays to DEAD it leaves the feed, but it isn't deleted. You'll still find it on your profile, and you can stash or archive it there.

What's the difference between React, Stack and Clone?

React is a short video response to a signal. Stack adds your perspective on top of an existing signal. Clone remakes the idea from your own point of view as a new signal. The community votes on Clones, and the ones that hold up travel on their own.

Keys & private modes

What are Keys?

Keys control private access. Request someone's Key from their profile; they can issue it, and either of you can revoke it at any time.

What are Solo, Circle and Stream?

Solo is private, two-way communication, and both of you must hold each other's Key. Circle is a small trusted group. Stream broadcasts to everyone who holds your Key.

Where did my private conversation go?

Private signals are archived after 24 hours of inactivity. Open your archive from your profile to find them.

Account & safety

How do I report a signal or a user?

Use the report option on the signal, Clone or private conversation. For anything urgent, email support@trysirenapp.com with the person's handle and what happened.

How do I turn off notifications?

On iOS, go to Settings → Notifications → SIREN. On Android, go to Settings → Apps → SIREN → Notifications. You can also manage notification types inside the app under Profile → Notifications.

How do I deactivate or delete my account?

Go to Profile → Settings. Deactivate is the option to choose if you might come back. Deleting permanently revokes your sign-in and removes your personal information, and can't be undone. Content you've posted may stay visible under an anonymized identity, so delete any signals you want gone first.

Still need help?

Email us and a real person will get back to you, usually within 24 hours.

Email support support@trysirenapp.com